What are chargebacks and billbacks?
Chargebacks and billbacks in ClaimDS — claims you receive from partners, and the per-deal or periodic special-pricing claims you raise up to a vendor.
A chargeback or billback is a claim to recover an agreed amount — a rebate, a scheme payout, a price difference. In ClaimDS they show up in two distinct places, and the two words mean slightly different things depending on which. Knowing which you're dealing with is the key to handling them.
Claims you receive
When a downstream partner passes an agreed benefit on and then claims it back from you, it arrives as an inbound channel claim. Here "chargeback" and "billback" are used interchangeably — both just mean money a partner is claiming from you.
Each lands in a reviewer queue, carries a business reason code (for example Floor Price Drop, Promo Passthrough or Defect Allowance), and is reviewed, then approved or disputed against the agreement it relates to.
Claims you raise
The other place is when you claim up to a vendor under a special pricing agreement — and here the two terms are genuinely distinct modes:
- Chargeback (per-deal) — for a single named end-customer at the deal's agreed price. One deal, claimed once.
- Billback (periodic) — for a group of customers (a cohort or a list), reconciled over a period, with the deal price set per line.
Both draw on your sales business volume to work out what's claimable. See raise a special-pricing claim.
How they differ from a deduction
A chargeback or billback is a claim — raised or received. A deduction is an amount a customer has already taken off an invoice. ClaimDS keeps them separate because one is a request to assess and the other is a fact to reconcile.
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